Australian Tourism Accreditation Program
Leading Australian tourism operators display the accreditation tick. They’ve met specific criteria ensuring they are committed to exceeding your expectations with great customer service and the highest standards of business practice.
When you choose a business with the “tick” you can expect:
- Quality
- Reliability
- Professional customer service
- Accuracy in advertising
- Sound environmental practices
- An appropriately licencesd and qualified operator
- Adherence to a Code of Ethics
Get accredited today!
Meet the standard
The Australian Tourism Accreditation Program (ATAP) certifies tourism businesses that meet specific quality assurance criteria ensuring they are committed to exceeding consumer expectations with great customer service and the highest standards of business practice. All ATAP accredited businesses undertake regular onsite audits to ensure compliance. To be ATAP accredited businesses must complete the following:
Licences & Permits
Ensures the business has all the required licences and permits.
Business Operating Systems
Ensures business has detailed & proactive operating systems ie: maintenance, health and safety and cleaning schedules.
Economic Sustainability and Financial Systems
Ensures business complies with accounting standards Up-to-date record keeping and complies with consumer laws
Insurance Details
Ensures the business has all required coverage inc. at least $10million in public liability insurance.
Human Resource Management
Ensure management complies with legislation relating to employing staff along with comprehensive ongoing training and skill development.
Environmental Management
business must demonstrate a documented and practical commitment to sustainable environmental practices.
Customer Service
Business must have documented customer service procedures, booking and cancellation policies and customer feedback processes.
Risk Management
Business must demonstrate documentation and Implementation of risk management plans, as well as emergency and evacuation procedures.
Code of Practice
Business must sign industry code of ethics.
Australian Tourism Industry Council
Level 7 464 St Kilda Road, Melbourne VIC 3004
03 9978 6802
inf@atap.net.au