Quality Tourism accreditation signifies quality assurance and the delivery of quality tourism experiences.
Quality Tourism Accreditation
Quality Tourism Accreditation signifies that a tourism business has made a commitment to exceeding customer expectations through best practice in service, safety, insurance, advertising practices, risk management and business operations. These standards have been adopted by more than 4,500 high quality tourism businesses across Australia.
When you choose a business with the “tick” you can expect:
- Quality
- Reliability
- Professional customer service
- Accuracy in advertising
- Sound environmental practices
- An appropriately licenced and qualified operator
- Adherence to a Code of Ethics
Scroll down to view the standards in more detail.
Meet the standard
Quality Tourism Accreditation certifies tourism businesses that meet specific quality assurance criteria ensuring they are committed to exceeding consumer expectations with great customer service and the highest standards of business practice. All Quality Tourism Accredited Businesses undertake regular onsite audits to ensure compliance. To be accredited, businesses must complete the following:
Licences & Permits
Ensures the business has all the required licences and permits.
Business Operating Systems
Ensures business has detailed & proactive operating systems ie: maintenance, health and safety and cleaning schedules.
Economic Sustainability and Financial Systems
Ensures business complies with accounting standards with up-to-date record keeping and complies with consumer laws.
Insurance Details
Ensures the business has all required coverage inc. at least $10million in public liability insurance.
Human Resource Management
Ensure management complies with legislation relating to employing staff along with comprehensive ongoing training and skill development.
Environmental Management
Business must demonstrate a documented and practical commitment to sustainable environmental practices.
Customer Service
Business must have documented customer service procedures, booking and cancellation policies and customer feedback processes.
Risk Management
Business must demonstrate documentation and implementation of risk management plans, as well as emergency and evacuation procedures.
Code of Practice
Business must sign industry code of ethics.